Refund policy

Last updated: November 18, 2025

Thank you for shopping with colorclasp.shop. We aim to provide you with a smooth and satisfying shopping experience. This Return & Refund Policy describes how returns, exchanges, and refunds are handled for purchases made through our Services.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

Eligibility

The item must be unused, unworn, unwashed, and in the same condition as received.
All tags, packaging, and accessories must be intact.
Returns must be initiated within 7 days of delivery.
Certain items such as innerwear, sale items, or personalized products are non-returnable for hygiene or final-sale reasons.

Non-returnable items

Innerwear, socks, undergarments
Clearance / final sale items
Items with missing tags or signs of use

How to Request a Return

To initiate a return or exchange, please contact us at:

Email: colorclasp12@gmail.com

Please include:

Order number
Reason for return
Images (if item is damaged or defective)

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

Refund will be processed to your original method of payment.
Processing time: 5–10 business days depending on your bank/payment provider.

If rejected:

We will return the item back to you at your shipping address.

Late or Missing Refunds

If you haven’t received a refund:

Check your bank account.
Contact your bank/credit card provider.
If still unresolved, email us at

Email: colorclasp12@gmail.com

Damaged or Wrong Items

If you received a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos.

Shipping Costs for Returns

Return shipping is paid by the customer, unless the item is defective or incorrect.
Shipping charges are non-refundable.

Exchange Requests

Exchanges are subject to product availability.
If unavailable, we will offer:

A refund, or
Store credit

Contact

For any return/refund assistance: